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Terms and Conditions

TERMS OF SERVICE

    INTRODUCTION

General

These terms apply when you use our website, and shop with us online.

Please read these terms carefully before you use our website. By using our website, you indicate that you accept these terms and agree to abide by them. If you do not agree to these terms, please refrain from using our website.

These terms may change, so please check them from time to time.

About Us

Our website is operated, and the products sold by, Artgri Group International Pte Ltd, a company registered in Singapore, with its registered address at 201 Kallang Bahru, #02-01 Singapore 339338.

If you have any complaint or require further information about these terms and conditions, our privacy policy, or our products, please contact us at hello@boloneyewear.com

Our Products

Products sold through this website are intended for private and domestic use only.

    USE OF THIS WEBSITE

2.1 Access to the website

We reserve the right to withdraw or change the service we provide on our website without notice.

We will not be liable to you, if for any reason, our website is unavailable at any time, or for any period.

We also reserve the right to take any action we deem appropriate to address any breach or suspected breach of these Terms of Service, including suspending and/or prohibiting your access to all or parts of the website, blocking computers using your IP address from accessing all or parts of the website, contacting your internet service provider to request that they block your access to all or parts of the website, and/or bring proceedings against you to seek remedies for such violations.

2.2 Prohibited uses

You may use our website only for lawful purposes.

In addition, and without limiting the foregoing, you agree not to:

  • use our website for any commercial purpose;
  • access or attempt to access the website or its content by working around technical limitations that prevent or limit your use of or access to the website;
  • disrupt or interfere with the security of, or otherwise cause harm to, the website, including systems resources, accounts, passwords, servers or networks connected to or accessible through the website or any affiliated or linked websites, applications, materials, documents or services;
  • access or use the website in any manner that could damage, disable, overburden or impair any server or network;
  • infringe any intellectual property rights or other rights;
  • post or otherwise submit any software, programs or files that are harmful or disruptive to any equipment, software or other property, including corrupted files, time bombs, Trojan Horses, viruses and worms;
  • create a false identity for the purpose of misleading us or others or use any of our domain name as a pseudonymous return email address;
  • disrupt, interfere or inhibit any other user from using and enjoying the website;
  • violate any applicable laws or regulations related to the access to or use of the website;
  • violate these terms;
  • prepare, compile, scrape, harvest, download or otherwise use or copy any user information, usage information or any other information, or transmit, provide or otherwise distribute (whether or not for a fee) such information to any third party;
  • transmit unsolicited or bulk communications to any of our account holder or to any of our affiliated e-mail address or engage in any chain letters, contests, junk e-mail pyramid schemes, spamming, surveys or any other duplicative or unsolicited messages (commercial or otherwise);
  • violate our rights (including rights of privacy and publicity) or any third party or abuse, defame, harass, stalk or threaten another; and/or
  • use any robot, spider, or other such programmatic or automatic device, including automated dial-in or inquiry devices, to obtain information from the website or otherwise monitor or copy any portion of the website.
  • violate these terms;
  • prepare, compile, scrape, harvest, download or otherwise use or copy any user information, usage information or any other information, or transmit, provide or otherwise distribute (whether or not for a fee) such information to any third party;
  • transmit unsolicited or bulk communications to any of our account holder or to any of our affiliated e-mail address or engage in any chain letters, contests, junk e-mail pyramid schemes, spamming, surveys or any other duplicative or unsolicited messages (commercial or otherwise);
  • violate our rights (including rights of privacy and publicity) or any third party or abuse, defame, harass, stalk or threaten another; and/or
  • use any robot, spider, or other such programmatic or automatic device, including automated dial-in or inquiry devices, to obtain information from the website or otherwise monitor or copy any portion of the website.

2.3 Content ownership

All content on this website are our, or our licensors property, and is protected by copyright and applicable laws.

You shall not display, publish, copy, reproduce, distribute, transmit, transfer, create derivative works from, sell or otherwise exploit the website, or any part of them, without our prior written consent.

You shall also not alter, edit, delete, remove, otherwise change the meaning or appearance of, or repurpose, any of the content, on or available through the website, including, without limitation, the alteration or removal of any trademarks, trade names, logos, service marks, or any other proprietary content or proprietary rights notices, without our prior written consent.

You shall keep intact any proprietary notices, including copyright notices, contained on any copied or downloaded materials.

The logos, service marks, and trademarks owned by us (or our licensors) and used in this website may not be used in any advertising, publicity, or other use without our prior explicit written permission.

You acknowledge that you do not acquire any ownership rights by using our website or downloading any copyrighted material from the website. If you make use of the website except as expressly allowed herein, you may violate copyright and other applicable laws.

2.4 Information you provide

Save for personal data, any information you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose such materials to third parties for any purpose.

If you provide us with information, you agree to: (i) provide true, accurate, current and complete information; and (ii) maintain and promptly update such information to keep it true, accurate, current and complete.

If information you provide constitutes personal data, it will be collected subject to and governed by our Privacy Policy accessible at https://sg.boloneyewear.com/pages/privacy-policy. By using this website, you accept the terms of our Privacy Policy, which may be modified from time to time.

2.5 Security

We do our best to check our website for viruses, but we do not warrant that the website is free of viruses, spyware, or other malicious content.

Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, please contact us.

2.6 Reliance on content

We try our best to ensure that the content on our website, especially the descriptions of products and prices are accurate at all times, but we make no guarantees as to the accuracy of the content on our website. Images of products or product packaging on our website are also for illustration purposes only, and may differ slightly from the actual product.

If we spot an error in our content, we will correct it as soon as possible. If the error has an effect on your order, we will notify you as soon as practicable.

Content on our website is not intended to amount to advice on which reliance can be placed, and we disclaim all liability for all such reliance.

2.7 Links to third party sites

Links to third party websites, if any, are provided as a convenience, and may be disabled or removed at any time.

In addition, such third party websites are independent from us, and we have no control over the content or the privacy practices of that website. A link to such third party websites does not mean that we endorse or accept any responsibility for the contents, or the use, of such websites; and any views or opinions expressed in such linked websites does not necessarily reflect our views or opinions. Such linked websites may contain offensive material or may further link to websites that may contain offensive material. Therefore, it is your responsibility to take appropriate and adequate precautions when using these linked websites, and you accept full responsibility for visiting such websites.

We make no representations whatsoever about any linked website that you may access through our website.

    SALE OF PRODUCTS

3.1 Your order, and how the contract is formed

Eligibility

By placing an order through our website, you warrant that you are at least 18 years old, and legally capable of entering into binding contracts.

We deliver to customers in Singapore. If you reside in the US, please visit our online store at: https://us.boloneyewear.com/. For all other customers, please purchase your products from our retailers, a list of which is available at https://www.boloneyewear.com/pages/stores-all.

Placing your order

Your order constitutes an offer to purchase from us.

After placing your order, you will receive an order acknowledgement email. This email contains details of the products you have ordered, the total cost of your order, and an order number. Please note that this does not mean that your order has been accepted.

Order acceptance

Acceptance of your order will take place when we dispatch the product(s) to you. Until we dispatch the product(s), there will be no contract between us.

Whilst we hope to deliver on all our orders, all orders are subject to product availability, and we also reserve the right, at our discretion not to accept any particular order at any time, without the need to provide you with any reasons.

If we cannot accept your order for whatever reason, we will let you know as soon as practicable, and will refund you in full for that order.

We will not be liable for any losses, costs, damages or expenses you may sustain, as a result of our non-acceptance of your order for whatever reason.

Changing or cancelling your order

Changes to or cancellation of your order may be permitted if your order has not been processed, and/or if we have not arranged to dispatch your product.

If you wish to change or cancel your order, please write to us. We will let you know if the change or cancellation is possible, and if so, any additional terms and conditions that apply to the change or cancellation. Please provide your name, details of your order (including order number if available) and your phone number and email address.

If your order has already been processed and/or dispatched, your only grounds for returns shall be those set out under clause 3.4.

3.2 Price and payment

Price

Unless otherwise indicated, all prices shown on our website are net prices and include delivery cost via normal delivery (within seven (7) business days of your order, if accepted by us).

If we discover an error in our pricing we will inform you as soon as practicable, and you will be given the option of cancelling or re-confirming your order at the correct price. If you do not agree to the new terms of your order, we reserve the right to cancel your order at any time, without any liability to you under any circumstances. If for any reason we are unable to contact you using the contact details you have provided, we will treat the order as cancelled and notify you by email.

Any orders cancelled pursuant to this clause will be refunded in full within fourteen (14) days of such notice/election to cancel.

We may revise the prices of our products, but unless such revision is due to an error in our pricing, such revised pricing shall not affect orders already processed by us.

Payment

You can pay with all major credit and debit cards, or via such other modes of payment proposed on the website.

We will take payment at the time you place your order. Taking payment does not mean we have accepted your order, and if for any reason we are unable to accept your order, we will provide you with a full refund, within fourteen (14) days of our notice of non-acceptance to you.

3.3 Delivery

Delivery will take place at the delivery address you specify when making your order, via third party transport providers we engage. If you provide us with incomplete, incorrect or inaccurate information, our transport providers may not be able to successfully deliver your order to you. They may have to contact you to arrange for re-delivery, for which charges may apply.

If for any reason we are unable to contact you to arrange for re-delivery, your order will be treated as a failed delivery, and for which the provision on failed delivery shall apply.

Delivery charges

Unless otherwise indicated on our website, or unless re-delivery of a product is required, all purchases of products from our website qualify for free delivery.

Delivery dates

We aim to dispatch your products within seven (7) business days of your order, subject to product availability and delivery address location.

Delays in delivery

We try our best to meet the delivery date. However, there may be times when our transport providers are unable to do this. Please do not make plans to accept your delivery, until we or our transport providers have confirmed a date with you.

In the event of unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we or our transport providers will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses, costs, expenses and damages you may incur due to a delay in delivery arising out of any cause beyond our or our transport provider’s control.

Failed delivery

You are responsible for ensuring that you are available to take delivery. If no adult is available to take delivery, our transport providers will leave a note or contact you to arrange for re-delivery. We shall have the right to charge you for additional delivery costs in the case of a re-delivery.

If our transport providers are unable to contact you for re-delivery despite reasonable efforts, we shall have the right to cancel the delivery and your order, without any liability to you whatsoever. We will refund you the price you paid for the product, but we reserve the right to deduct a reasonable amount for transport costs from any refunds due to you.

Inspection on delivery

On delivery, it is your duty to examine the products, and confirm whether the correct items have been delivered. You may be asked to sign a delivery document confirming this. If there are issues, you should record this on the delivery document, and also write to us as soon as possible.

If you refuse to sign the delivery document without good reason, we will nonetheless deem the order and delivery as being fulfilled, and there shall be no refunds due to you.

3.4 Return Policy

New unused products

You can return new and unused product(s), still in their original packaging with all tags attached, within fourteen (14) days of receipt of your product.

We will refund the price you paid for the products in full plus delivery charges (if any). However, if products are not in their original packaging with tags attached, or are otherwise damaged due to your handling of them, we reserve the right, at our sole discretion, to refuse any returns, or to reduce your refund to reflect any reduction in the value of the products.

All products returned within the said fourteen (14) day period shall be at your own cost and risk.

Faulty products

As a leading eyewear provider, we strive to supply products of the highest quality, and we take the issue of product defect seriously. In the event defective products have been delivered to you, please contact us with proof of the defect within fourteen (14) days of receipt of your product (or within such longer time as guaranteed under applicable law), and, if established that the defect can be attributed to us, we may at our option choose to repair or replace the product, or provide you with a full refund of the price you paid for the product, and bear all transport costs of such return.

For the avoidance of doubt, we shall not be liable in any way for any of the following cases: (i) any defects in the products that arise from your neglect, negligence, misuse, abuse, damage, external action or from normal wear and tear, (ii) any products that you have not purchased from our website, regardless of howsoever the damage or defect may have occurred, and/or (iii) if the product has not been used as it is intended to be used, or if parts have been replaced.

All other warranties and conditions (implied or expressed at law or otherwise), are hereby disclaimed and excluded to the fullest extent permitted by applicable laws.

How to return products

Write to us about your request to return your products, and provide us with your proof of purchase. Please send your products back to us at the address we provide you, in the same condition you received them, within fourteen (14) days of receipt of the product (or within such longer time as guaranteed under applicable law)


For returns of defective products, please also send us photos of the defective product. We will inform you as soon as possible, if your return is accepted, and the remedial measures (if any) we will take in such an event. If we agree to have the product returned to us, please send the product back to us, in the same condition you received them, within fourteen (14) days of our notification of our decision.

Refunds

When you return a product to us, we will examine the returned product and notify you of your entitlement to a replacement or refund via email within a reasonable time.

All permitted refunds shall be made using the same method you used to pay for the products, within a reasonable time.

3.5 Online Promotions

Not all promotions that are offered on our website will be available in-store, and vice versa. We reserve the right to adjust prices, products and special offers at our discretion.

3.6 Risk and title in products

Risk in the products shall pass to you at the time of delivery to you.

Title in the products shall pass to you once we receive full payment for the products or on delivery of the products to you, whichever is later.

    OUR LIABILITY

4.1 Disclaimer

The website, including, without limitation, all content, functions and materials provided through the website, are provided "as is," "as available," without warranty of any kind, either express or implied, including, without limitation, any warranty for information, data, uptime or uninterrupted of unauthorised access, the complete security of all transactions processed through our website, any warranties concerning the availability, accuracy, correctness, thoroughness, completeness, usefulness, of content or information, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We also do not warrant that the website or the content, functions or materials provided through the website will be timely, secure, uninterrupted or error free, or that defects will be corrected. We make no warranty that the website will meet users’ requirements. No advice, results or information, whether oral or written, obtained by you from us or through the website shall create any warranty not expressly made herein. Without limiting the foregoing, we hereby disclaim any and all warranties, express and implied to the fullest extent possible.

You assume all risk and liability for your use of the website and the wider global computer network, including the security or reliability of submitting any personal information through such a network. We assume no responsibility, and shall not be liable for, any unauthorized access, damages to, breach of security of, or viruses that may infect, your equipment on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video content, or audio content from the website. If you are dissatisfied with the website, your sole remedy is to discontinue using the website.

In addition, if you use our products for any commercial, business or re-sale purpose we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

4.2 Limitation of liability

Except as otherwise provided by applicable law, our liability (if any) to you whether in contract or otherwise, shall be limited to a full refund of the price of products your purchased from us.

In no event shall we, or our affiliates, partners, associates, employees, agents, successors, assigns, or content or service providers be responsible or liable to you, any other site user or any third party for any damages of any kind, including without limitation, loss profits or other economic loss, or for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages, even if advised of the possibility of such damages, arising out of or relating in any way to this website.

    INDEMNITY

You agree to indemnify and hold us, our affiliates, partners, attorneys, staff, and each of our respective directors, officers, employees, consultants, agents and suppliers harmless from and against any loss, damage, liability, claim (including third party claims), or demand, including reasonable attorneys’ fees and expenses, due to or arising out of: (1) your use of the website; (2) any breach of these terms; (3) your violation of the rights of a third party, including but not limited to intellectual property rights; or (4) any overt harmful act towards any other user of the website with whom you connected via the website. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding that is subject to this indemnification upon becoming aware of it.

    MISCELLANEOUS

6.1 Governing law and dispute resolution

All matters relating to the website including these terms are governed by the laws of Singapore, and the application of the United Nations Convention for the International Sale of Goods (Vienna 1980) is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the applicable Singapore courts for the settlement of any disputes arising from this Terms of Service.

6.2 Severability

If for any reason, any provision herein is found void or unenforceable, it will be severed to the extent void or unenforceable, and the remaining provisions will continue in full force and effect. Subheadings used in these terms are not to be used to construe or interpret the terms thereunder.

6.3 No Waiver

Our failure to exercise or enforce any right or provision under these terms shall not constitute a waiver of such right or provision.

6.4 Entire Agreement

Unless otherwise agreed by us in writing after the date of these terms, these terms, and any other terms incorporated by reference hereto, constitute the entire agreement between you and us and any of our affiliates, and govern your use of the website and related services, superseding any prior agreement, whether oral or written. We reserve the right and the sole discretion to modify this website, these terms, and any of the content at any time by posting the revised version on this website. You are encouraged to visit the website from time to time to ensure that you are informed of our latest policies.

6.5 Singular and Plural

Wherever appropriate, a singular term shall be construed to mean the plural where necessary, and a plural term the singular.

6.6 Cookies

Our website uses cookies; by using our website you consent to our use of cookies in accordance with the terms of our Privacy Policy.